Viewing Your Mail

Access and read your scanned business mail.

You’re in a meeting when an IRS notice arrives at your registered agent address. Instead of waiting days for it to be forwarded (or worse, forgotten), you get a notification and open the scan on your phone. The notice needs a response by Friday — good thing you know about it now.

That’s the point of the digital mailroom: instant access to your business mail from anywhere, without touching physical paper.

Accessing the mailroom

1. Go to Mailroom in the sidebar
2. You’ll see your mail inbox sorted by date received

The mail list

Your inbox shows:

Column	Description
Date	When the mail was received
From	Sender (extracted from envelope/letterhead)
Category	Document type (IRS, State, Bank, etc.)
Status	New, Viewed, Actioned
Preview	Thumbnail of first page

Filtering mail

Use filters to find what you need:

• By category — IRS, State, Bank, Legal, Business, Junk
• By status — New, Viewed, Actioned, Archived
• By date range — Last 7 days, 30 days, 90 days, Custom
• Search — Find by sender name or content (OCR-searchable)

Viewing a document

Click any mail item to open the document viewer:

Document viewer features

Feature	Description
Full scan	High-resolution image of the document
Zoom	Pinch or use controls to zoom in
Page navigation	Arrow buttons for multi-page documents
Download	Save as PDF to your device
Print	Send to your printer
Actions	Forward, archive, shred options

Multi-page documents

Documents with multiple pages show:

• Page count indicator (e.g., “Page 1 of 3”)
• Thumbnail strip for quick navigation
• Arrow keys for page-by-page viewing

Document details

Each scanned item includes metadata:

Field	Description
Received	Date the physical mail arrived
Scanned	Date we processed it
Sender	Extracted from envelope/letterhead
Category	Document type classification
Pages	Number of pages
File size	PDF size for download

Sender recognition

We automatically identify common senders:

• IRS — Internal Revenue Service notices
• State agencies — Secretary of State, Tax, etc.
• Banks — Recognized financial institutions
• Known vendors — Previously identified senders

Unknown senders show as “Unknown” until you categorize them.

Search and OCR

All scanned documents are processed with OCR (Optical Character Recognition):

How search works

1. Type keywords in the search bar
2. We search document content, not just sender names
3. Results highlight matching documents
4. Click to jump directly to the relevant page

Search tips

• Search for specific terms: “Notice of Assessment”
• Search for numbers: “Form 941” or “$1,234.56”
• Use sender names: “California Franchise Tax Board”

OCR accuracy is typically 95%+ for printed documents. Handwritten notes may not be searchable.

Mobile access

View mail from your phone:

1. Open the Pluvel app or mobile browser
2. Tap Mailroom
3. Pinch to zoom on documents
4. All actions available on mobile

Push notifications for urgent mail work on both iOS and Android.

Mail timeline

Each document has a timeline showing:

• When it was received
• When it was scanned
• When you first viewed it
• Any actions taken (forwarded, archived, etc.)

Access the timeline by clicking History in the document viewer.

Bulk operations

Select multiple items for bulk actions:

1. Click the checkbox on each item (or “Select All”)
2. Choose an action from the toolbar:
   • Archive selected
   • Download all as ZIP
   • Mark as viewed

Archiving mail

After you’ve dealt with a piece of mail:

1. Click Archive in the document viewer
2. Or select multiple items and click Archive Selected

Archived mail moves to the Archive tab and doesn’t appear in your main inbox.

Retrieving archived mail

1. Go to Mailroom → Archive
2. Find the document you need
3. Click Restore to Inbox if needed

Mail categorization

How we classify your mail automatically.