Mail Categorization

How Pluvel classifies your incoming mail.

Not all mail is equal. An IRS audit notice demands your immediate attention. A credit card offer does not. Yet both arrive in the same stack of mail.

We automatically categorize every piece of mail so urgent items float to the top and junk gets filtered out of your main view. Government notices trigger immediate alerts; marketing mail quietly waits in a folder you can ignore.

Category types

Category	Color	Priority	Examples
IRS	Red	Urgent	Tax notices, payment demands, audit letters
State	Orange	High	Secretary of State, tax agencies, compliance
Legal	Orange	High	Court documents, legal notices, demand letters
Bank/Financial	Blue	Medium	Statements, notices, account updates
Business	Gray	Normal	Vendor letters, general correspondence
Junk	Light gray	Low	Marketing, solicitations, catalogs

How categorization works

1. Sender recognition

   We check the return address against our database of known senders (IRS, state agencies, major banks, etc.).

2. Content analysis

   For unknown senders, we scan document content for keywords that indicate document type.

3. Category assigned

   Based on sender and content, we assign a category. You see this in your inbox.

4. Notification triggered

   High-priority categories trigger immediate notifications; lower priority may go to digest.

Priority handling

Urgent (IRS, State, Legal)

• Scanned within hours of receipt
• Immediate email and push notification
• Prominent display in inbox
• Marked with urgency indicator

Normal (Bank, Business)

• Scanned within 1 business day
• Email notification (configurable timing)
• Standard inbox display

Low (Junk)

• Logged but not scanned by default
• No notification
• Visible in “All Mail” filter only
• Auto-shredded after 30 days (configurable)

Junk mail handling

We identify likely junk mail by:

• Known marketing senders
• Bulk mail class indicators
• “Resident” or generic addressing

Junk mail options

Go to Settings → Mailroom → Junk Mail:

Option	Behavior
Don’t scan	Logged only, not scanned or stored
Scan but filter	Scanned but hidden from main inbox
Treat as regular	Scanned and shown with other mail
Auto-shred	Destroyed after 7 days, never scanned

Correcting categories

If we miscategorize something:

1. Open the document
2. Click the category badge
3. Select the correct category
4. (Optional) Report sender for future improvement

Training the system

When you correct a category:

• Future mail from that sender uses your correction
• Our system learns from corrections across all users
• Accuracy improves over time

Creating custom categories

Beyond the default categories, you can add your own:

1. Go to Settings → Mailroom → Categories
2. Click Add Category
3. Name it and choose a color
4. Set notification preferences

Routing rules

Create rules to auto-assign categories based on:

• Sender address or name
• Keywords in content
• Envelope markings

Example rule: “If sender contains ‘First National Bank’, categorize as Bank/Financial”

Category-based views

Filter your inbox by category:

1. Click the category filter dropdown
2. Select one or more categories
3. Inbox shows only matching mail

Saved views

Save frequently used filters:

1. Set your filters
2. Click Save View
3. Name it (e.g., “Tax Documents Only”)
4. Access from the Views dropdown

Category reporting

See mail statistics by category:

1. Go to Mailroom → Analytics
2. View breakdown by category
3. Track mail volume trends

This helps identify:

• Which types of mail you receive most
• Seasonal patterns (tax season, renewal periods)
• Whether junk filtering is working

Notification customization

Each category has independent notification settings:

Category	Email	Push	Timing
IRS	Yes	Yes	Immediate
State	Yes	Yes	Immediate
Legal	Yes	Yes	Immediate
Bank	Yes	Optional	Same day
Business	Yes	No	Daily digest
Junk	No	No	Never

Adjust in Settings → Mailroom → Notifications → By Category.

Take action on mail

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