> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pluvel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Your Mail

> Access and read your scanned business mail.

You're in a meeting when an IRS notice arrives at your registered agent address. Instead of waiting days for it to be forwarded (or worse, forgotten), you get a notification and open the scan on your phone. The notice needs a response by Friday — good thing you know about it now.

That's the point of the digital mailroom: instant access to your business mail from anywhere, without touching physical paper.

## Accessing the mailroom

1. Go to **Mailroom** in the sidebar
2. You'll see your mail inbox sorted by date received

## The mail list

Your inbox shows:

| Column   | Description                                 |
| -------- | ------------------------------------------- |
| Date     | When the mail was received                  |
| From     | Sender (extracted from envelope/letterhead) |
| Category | Document type (IRS, State, Bank, etc.)      |
| Status   | New, Viewed, Actioned                       |
| Preview  | Thumbnail of first page                     |

### Filtering mail

Use filters to find what you need:

* **By category** — IRS, State, Bank, Legal, Business, Junk
* **By status** — New, Viewed, Actioned, Archived
* **By date range** — Last 7 days, 30 days, 90 days, Custom
* **Search** — Find by sender name or content (OCR-searchable)

## Viewing a document

Click any mail item to open the document viewer:

### Document viewer features

| Feature         | Description                            |
| --------------- | -------------------------------------- |
| Full scan       | High-resolution image of the document  |
| Zoom            | Pinch or use controls to zoom in       |
| Page navigation | Arrow buttons for multi-page documents |
| Download        | Save as PDF to your device             |
| Print           | Send to your printer                   |
| Actions         | Forward, archive, shred options        |

### Multi-page documents

Documents with multiple pages show:

* Page count indicator (e.g., "Page 1 of 3")
* Thumbnail strip for quick navigation
* Arrow keys for page-by-page viewing

## Document details

Each scanned item includes metadata:

| Field     | Description                        |
| --------- | ---------------------------------- |
| Received  | Date the physical mail arrived     |
| Scanned   | Date we processed it               |
| Sender    | Extracted from envelope/letterhead |
| Category  | Document type classification       |
| Pages     | Number of pages                    |
| File size | PDF size for download              |

### Sender recognition

We automatically identify common senders:

* **IRS** — Internal Revenue Service notices
* **State agencies** — Secretary of State, Tax, etc.
* **Banks** — Recognized financial institutions
* **Known vendors** — Previously identified senders

Unknown senders show as "Unknown" until you categorize them.

## Search and OCR

All scanned documents are processed with OCR (Optical Character Recognition):

### How search works

1. Type keywords in the search bar
2. We search document content, not just sender names
3. Results highlight matching documents
4. Click to jump directly to the relevant page

### Search tips

* Search for specific terms: "Notice of Assessment"
* Search for numbers: "Form 941" or "\$1,234.56"
* Use sender names: "California Franchise Tax Board"

<Info>
  OCR accuracy is typically 95%+ for printed documents. Handwritten notes may not be searchable.
</Info>

## Mobile access

View mail from your phone:

1. Open the Pluvel app or mobile browser
2. Tap **Mailroom**
3. Pinch to zoom on documents
4. All actions available on mobile

Push notifications for urgent mail work on both iOS and Android.

## Mail timeline

Each document has a timeline showing:

* When it was received
* When it was scanned
* When you first viewed it
* Any actions taken (forwarded, archived, etc.)

Access the timeline by clicking **History** in the document viewer.

## Bulk operations

Select multiple items for bulk actions:

1. Click the checkbox on each item (or "Select All")
2. Choose an action from the toolbar:
   * Archive selected
   * Download all as ZIP
   * Mark as viewed

## Archiving mail

After you've dealt with a piece of mail:

1. Click **Archive** in the document viewer
2. Or select multiple items and click **Archive Selected**

Archived mail moves to the Archive tab and doesn't appear in your main inbox.

### Retrieving archived mail

1. Go to **Mailroom → Archive**
2. Find the document you need
3. Click **Restore to Inbox** if needed

<Card title="Mail categorization" icon="arrow-right" href="/features/mailroom/categorization">
  How we classify your mail automatically.
</Card>