> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pluvel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How the Digital Mailroom Works

> Your business mail, digitized and organized.

An IRS notice sits in a mailbox for three weeks. By the time someone checks, the response deadline has passed. A state compliance warning gets buried under junk mail. A bank statement with fraud alerts goes unread.

Physical business mail is a liability when you're not at the address every day. The digital mailroom fixes this: we receive your mail, scan it within 24 hours, and send you the documents you can actually read — from anywhere, on any device.

## The process

<Steps>
  <Step title="Mail arrives">
    Mail sent to your registered agent address is received at our secure facility.
  </Step>

  <Step title="We scan it">
    Within 1 business day, mail is opened and scanned at 300 DPI. Both sides are captured.
  </Step>

  <Step title="We categorize it">
    Our system identifies the sender and document type (IRS notice, state filing, junk mail, etc.).
  </Step>

  <Step title="You're notified">
    You receive an email notification with a preview. Urgent items (IRS, state agencies) trigger immediate alerts.
  </Step>

  <Step title="You take action">
    View, download, forward, or shred—all from your dashboard.
  </Step>
</Steps>

## What gets scanned

| Mail Type               | Action                                   |
| ----------------------- | ---------------------------------------- |
| Government notices      | Scanned immediately, urgent notification |
| Bank statements         | Scanned, categorized as financial        |
| Business correspondence | Scanned same day                         |
| Junk mail               | Logged but not scanned by default        |
| Packages                | Held for forwarding or pickup            |

<Info>
  You can change junk mail handling in **Settings → Mailroom**. Some customers want all mail scanned regardless of type.
</Info>

## Mail address

Your registered agent address is:

```
[Your Company Name]
[Registered Agent Address Line 1]
[City, State ZIP]
```

Find your exact address in **Company → Documents → Registered Agent**.

This address is where the state sends official documents, and where you should direct any business mail you want digitized.

## Notification settings

Control how you hear about new mail:

| Mail Type        | Default Notification        |
| ---------------- | --------------------------- |
| IRS notices      | Email + push immediately    |
| State filings    | Email immediately           |
| Legal documents  | Email immediately           |
| Bank/financial   | Email within 1 hour         |
| General business | Daily digest                |
| Junk mail        | None (visible in dashboard) |

Customize notifications in **Settings → Mailroom → Notifications**.

## Response times

| Item                      | Processing Time                          |
| ------------------------- | ---------------------------------------- |
| Regular mail              | Scanned within 1 business day            |
| Urgent items (IRS, state) | Scanned same day, immediate notification |
| Packages                  | Logged same day, held for instruction    |
| Mail forwarding           | Ships within 2 business days             |

## Security and privacy

### Physical security

* Secure, access-controlled facility
* Background-checked staff
* Mail handled by trained personnel only

### Digital security

* Scans encrypted at rest and in transit
* Access limited to authenticated users
* 90-day automatic retention (configurable)

### Compliance

* SOC 2 Type II certified facility
* HIPAA-compliant handling available
* Audit logs for all access

## What the mailroom doesn't do

* **Open packages** — We log receipt but don't open packages
* **Respond to mail** — We notify you; you take action
* **Legal advice** — We categorize, not interpret
* **Same-day forwarding** — Shipping takes 1-2 business days after you request it

<CardGroup cols={2}>
  <Card title="View your mail" icon="envelope-open" href="/features/mailroom/viewing-mail">
    Access scanned documents.
  </Card>

  <Card title="Take action on mail" icon="paper-plane" href="/features/mailroom/actions">
    Forward, download, or shred.
  </Card>
</CardGroup>