> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pluvel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Firm Billing Works

> Understand billing for your firm account.

Pluvel bills your firm on a flat monthly subscription. You bill your clients separately using whatever model you prefer.

## Your firm subscription

Your firm pays Pluvel a monthly fee based on your plan:

| Plan         | Monthly price | What's included                              |
| ------------ | ------------- | -------------------------------------------- |
| Firm Starter | \$199         | Up to 5 clients, 3 team seats                |
| Firm Growth  | \$399         | Up to 25 clients, 10 team seats, white-label |
| Firm Scale   | \$799         | Unlimited clients and seats, full features   |

### What's covered

Your subscription includes:

* All Pluvel features for you and your clients
* Unlimited transactions per client
* Bank connections via Plaid
* Integrations (Stripe, Shopify, etc.)
* Document storage
* Support

### What's not covered

Additional costs may apply for:

* State filing fees (formations, annual reports)
* Payroll processing fees
* Payment processing (Stripe/payment fees)
* Third-party integrations with their own pricing

## Billing cycle

* Monthly subscriptions bill on the same day each month
* Annual subscriptions bill once per year
* Upgrades are prorated immediately
* Downgrades take effect at next billing cycle

## Payment methods

We accept:

* Credit cards (Visa, Mastercard, American Express)
* ACH bank transfer (for annual plans)

Update your payment method in **Firm Settings → Billing → Payment Method**.

## Invoices

View and download invoices:

1. Go to **Firm Settings → Billing → Invoices**
2. See all past invoices
3. Click to download PDF

Invoices are sent to your billing email automatically.

## Failed payments

If a payment fails:

1. We retry automatically after 3 days
2. You receive an email notification
3. Update your payment method if needed
4. After 3 failed attempts, account access is restricted

<Warning>
  If your account is restricted due to non-payment, your clients lose access too. Keep your payment method current.
</Warning>

## Cancellation

To cancel your firm subscription:

1. Go to **Firm Settings → Billing → Cancel Plan**
2. Choose cancellation reason
3. Confirm cancellation

After cancellation:

* Access continues until end of billing period
* You can export all client data
* Client access ends when your subscription ends

## Billing your clients

Pluvel doesn't require you to use any specific billing model for your clients. Common approaches:

| Model            | Example                       |
| ---------------- | ----------------------------- |
| Monthly retainer | \$500/month flat fee          |
| Per transaction  | \$0.50 per transaction        |
| Revenue-based    | 1% of monthly revenue         |
| Hourly           | Track time and bill hours     |
| Value-based      | Custom pricing per engagement |

### Collecting payments

Options for collecting from clients:

**External billing:**

* Use your own invoicing software
* Bill clients directly
* Pluvel isn't involved in client payments

**Through Pluvel:**

* Set up client billing in Pluvel
* We charge clients and pay you
* See [Client Billing](/accountants/billing/per-client)

## Support

For billing questions:

* Email: [billing@pluvel.com](mailto:billing@pluvel.com)
* In-app: **Help → Billing Support**
* Account issues resolved within 1 business day

<Card title="Per-client billing" icon="users" href="/accountants/billing/per-client">
  Bill clients through Pluvel.
</Card>